FAQ

Most hardware products come with a one-year warranty. The exact warranty period depends on the product page. The warranty usually covers non-human hardware faults. The following situations are usually not covered by warranty: Human damage, Dropping, water damage or disassembly, Damage caused by wrong cable connection, Use of unofficial software, Unauthorized repair or modification, Vehicle or module damage caused by incorrect operation, Software authorization, Token or subscription products.

If the product cannot power on, has missing accessories, appearance damage or functional problems after delivery, please contact us as soon as possible and provide: Order number, Product model, Device SN, Problem photos, Operation video, Outer package photos, Shipping label photos. We will arrange troubleshooting, accessory reshipment, repair or other solutions according to the actual situation.

Orders that meet our return policy can apply for return. Usually, the product must meet the following conditions: Product is not damaged, Packaging is complete, Accessories are complete, No special authorization has been activated, The product does not affect resale. Software, authorization, Token, subscription, customized products, activated products or problems caused by incorrect operation usually cannot be returned for no reason.

If the product is unused, not activated and meets the return/exchange conditions, you can contact customer service to apply for exchange or return. If the product has been used, activated, damaged or affects resale, it may not be returnable or exchangeable, or related fees may apply. To avoid buying the wrong product, please confirm compatibility with customer service before purchase.

You can select the product on our website, add it to the cart and complete the payment according to the checkout instructions. If you are not sure whether the product is suitable, please contact customer service first to confirm your vehicle and required function before placing the order.

Our website usually supports the following payment methods: Credit card, PayPal, Bank transfer, Other payment methods displayed on the website. For large orders or bulk purchases, you can contact us for a special payment link or bank transfer details.

If payment fails, you can try the following: Use another browser or device; Confirm that your bank card supports international payments; Contact your bank to remove the security restriction; Use another credit card; Pay with PayPal; Contact customer service for a new payment link. For large orders, banks may trigger security verification. This is normal.

Yes. If you need an invoice after placing an order, please provide: Company name, Company address, VAT number or tax number, Order number, Invoice title or invoice requirements. If you need a business invoice or VAT invoice, please contact us before payment.

Some products may have promotional prices, coupons, limited-time discounts, bundle prices or gift offers. If you buy multiple products, you can contact us to apply for a bundle offer. We usually provide value through: Bundle discounts, Free accessories, Shipping discount, VIP special link, Bulk purchase price.

Yes. Bulk buyers, dealers and long-term partners can contact us for a VIP quotation. Please provide: Product model, Purchase quantity, Delivery country and address, Whether an invoice is required, Whether you plan long-term purchasing. We will offer a reasonable quotation according to stock, margin and shipping cost.

If the order has not been shipped, you can contact customer service to try to modify the product, address or delivery information. If the order has already been shipped, it usually cannot be modified, or it needs to be confirmed by the logistics company. Please make sure your name, address, postcode and phone number are correct when placing the order.

If the order has not been shipped, you can contact customer service to request cancellation. If the order has already been shipped, it cannot be cancelled directly. You may apply according to our return policy after receiving the goods. Please note: software authorization, Token, subscription, customized products and activated products usually cannot be cancelled or refunded.

Different tools support different vehicle models, years and functions. To help us confirm compatibility accurately, please provide the following information before placing an order: Vehicle brand, Vehicle model, Year, VIN, The function you need, such as diagnostics, key programming, all keys lost, ECU cloning, DPF/EGR/AdBlue-related service, mileage correction, etc. We will check your vehicle information and required function to help you choose the most suitable device.

Not necessarily. Supporting a brand does not mean supporting all models, all years and all functions of that brand. For example: Diagnostic support does not mean programming support; Key adding support does not mean all keys lost support; OBD support does not mean all vehicles can be done via OBD; ECU read/write support does not mean all ECU models are supported. We recommend contacting us before purchase to confirm your exact vehicle and required function.

Please confirm your actual requirement first, such as: Full system diagnostics, Service reset, Coding / programming, Key adding, All keys lost, ECU/TCU read and write, ECU cloning, IMMO OFF, DPF/EGR/AdBlue-related file service (where legally permitted), Mileage correction. Different tools are designed for different purposes. We will recommend a suitable solution according to your business needs.

Different vehicles and modules may require different connection methods: OBD mode: Connects directly to the vehicle OBD port. It is convenient and suitable for general diagnostics and some programming functions. Bench mode: The ECU/module is removed or partially removed and connected with cables. It is suitable for ECU cloning and module data read/write. Boot mode: Usually requires opening the ECU or connecting specific pins. It is used for deeper data reading, repair or cloning operations. Some vehicles cannot be completed directly via OBD due to immobilizer or security restrictions. Bench or Boot mode may be required.

No. Automotive diagnostics, key programming, ECU/TCU read/write and tuning file processing are different professional areas. In many cases, several tools are required: Diagnostic tools: fault diagnosis, service reset, coding and programming; Key programming tools: key adding, all keys lost and immobilizer systems; ECU tools: ECU/TCU read/write, cloning and repair; File service software: file processing, such as DPF/EGR/AdBlue-related solutions where legally permitted; Adapters and cables: Bench, Boot or special module connections. If you are a beginner, tell us your main business direction first. We will recommend a more practical tool combination.

If you are a beginner, we recommend choosing a tool that is easy to operate, has wide coverage and stable technical support. You can choose according to your needs: For general repair diagnostics: choose a full-system diagnostic scanner; For key business: choose an IMMO key programming tool; For ECU cloning: choose an ECU/TCU read/write tool; For DPF/EGR/AdBlue-related service: you may need a read/write tool plus file service software, where legally permitted; For a complete workshop business: diagnostic tool + IMMO tool + ECU tool is recommended. We can help you build a suitable configuration according to your budget, vehicle coverage and business direction.

Automotive electronic operations are affected by many factors, including: Vehicle year, ECU/module version, Immobilizer system type, Software version, Whether an online account is required, Whether Token or authorization is required, Whether special cables are required, Whether the vehicle has been repaired or modified before. We will try our best to confirm the supported range based on available information. However, the actual function still depends on the menu and test result after the device is connected to the vehicle.

We will arrange shipment from the most suitable warehouse according to stock and delivery address. Common warehouses include: EU warehouse, US warehouse, UK warehouse, China warehouse. If you have requirements for warehouse, delivery time or tax, please contact us before placing the order.

In-stock products are usually arranged for shipment within 48 hours after payment confirmation. The actual shipping time depends on: Product stock, Warehouse location, Order review, Logistics arrangement, Holidays or promotion peak periods. If the product is out of stock, requires extra shipping cost or is a special item, we will inform you as soon as possible.

Delivery time depends on the shipping warehouse, destination country and logistics method. In general: Europe warehouse to EU countries: usually fast, 5–7 working days. Germany local shipment usually takes around 3 working days. China warehouse standard shipping: suitable for special products or out-of-stock models, usually 7–10 working days. China warehouse DHL/UPS/FedEx: faster shipping, usually 5–7 working days. UK warehouse shipment: usually 2–5 working days. US warehouse shipment: usually 5–7 working days. Remote areas or customs inspection may cause delays. The final delivery time depends on the actual logistics information.

Whether tax or customs duty is required depends on the shipping warehouse, destination country and shipping method. EU warehouse to EU countries: 0 tax, usually more suitable for customers who want fast delivery and lower tax risk. China warehouse: standard shipping usually has no import tax or customs clearance fee. DHL/UPS/FedEx usually may generate customs duty. UK warehouse: ships only within the UK, 0 tax. US warehouse: ships to the US, excluding remote areas, 0 tax. Customs policies vary by country. The final result depends on local customs requirements. If you are sensitive to taxes, please contact us before payment to confirm a better shipping solution.

After shipment, we will provide the tracking number. You can check it by: Logging into your website account to check order status; Tracking on the courier website; Contacting customer service for assistance. If the tracking has not updated for a long time, please contact us and we will help verify the shipment status.

After the tracking number is generated, the courier system usually needs some time to update. If you have just received the tracking number and cannot find information yet, this is normal. We recommend waiting 24–48 hours before checking again. If there is still no update, please contact customer service.

Please check first: Whether family, colleagues or reception signed for it; Whether the package was left in the mailbox, at the door or in a parcel locker; Whether it was delivered to a neighbour; Whether the address and phone number are correct. If you still cannot find it, please contact us as soon as possible and also contact the local courier to verify the delivery record.

When receiving the package, please check the outer box and product condition first. If you find any damage, please keep the following evidence: Outer box photos, Shipping label photos, Product photos, Accessory photos, Unboxing video, Order number. Please contact customer service as soon as possible. We will assist according to the actual situation.

Most original devices come with corresponding software or an app. Some devices need account registration, serial number binding and online update before use. If the device requires extra authorization, Token, subscription or software license, it will be stated on the product page. If you are not sure, please contact us before purchase.

Different brands and models support different languages. Some devices support English, while some devices mainly support German or other languages. Language support may also vary depending on software version. If you need a specific language, please contact us before placing an order to confirm whether the current version supports it.

Some devices need activation before first use. The common process includes: Register an account, Bind the device SN, Connect to WiFi, Download or update software, Select vehicle software, Start using the device. If this is your first time using the device, you can contact us for basic activation guidance.

Most professional tools support software updates, but update policies vary by brand: Some products include 1 year of free updates; Some products include 2 years of free updates; Some products require annual update renewal; Some functions require extra authorization; Some operations require Token or online subscription. Please refer to the specific product page for details.

In most cases, downloaded software can still be used after the update period expires. However, after expiration, you usually cannot get: New vehicle coverage, New functions, New software versions, New system fixes, New protocol coverage. The exact rule depends on the brand policy.

Usually not. Once software authorization, Token, subscription or online function is purchased or activated, the manufacturer usually does not support refund, cancellation or transfer. Before purchase, please make sure you confirm: Device model, SN, Authorization type, Applicable function, Valid period.

Some brands support language switching, while some do not or require manufacturer authorization. Some devices have regional version differences, such as Europe version, global version or overseas version. Please confirm the language, region and software version you need before purchase to avoid problems later.

We do not recommend it. Installing unofficial software may cause: System errors, Update failure, Function failure, Warranty loss, Data damage. We recommend using official software and official update channels.