After-sales support

Refund Policy

If a refund is needed, contact us before returning an item. We will review the order, confirm the next step and explain any applicable deductions.

30 days

Refund request window

2 business days

After return inspection

Important timing

Refunds or exchanges are not offered after 30 days from delivery. We cannot accept an item returned more than 90 days after delivery.

1. When a refund may be available

Quality issue or transit damage

If an item does not work when it arrives, or is damaged during delivery, contact us as soon as possible. We will assess the issue and may arrange a replacement or refund.

You are not satisfied with an item

We may accept a return within 30 days. A refund may be reduced by the original shipping charge and a 10% handling fee. If you exchange the item, you are responsible for the new shipping charge.

You ordered the wrong item

Wrong-item orders are normally not covered by this policy. Contact us before sending anything back; an exchange may be possible after we review your order.

2. Conditions for a return

Returned items must be unused, complete and in their original packaging. Include proof of purchase. We cannot process a refund for an incomplete, used or damaged return that is not caused by a confirmed product or delivery issue.

For non-quality returns

You pay return shipping. The original outgoing shipping charge is non-refundable, and a 10% handling fee may be deducted from the refund.

3. Request approval before returning

1Tell our support team about the issue within 7 working days after delivery.
2Wait for confirmation and the return address. Do not send a package without approval.
3Send the approved return within 30 working days. For transit damage, provide a postal or courier damage statement when available.

4. Return shipping

Use ordinary postal airmail or EMS and share the tracking details with us. Do not use DHL, UPS, TNT, FedEx or another express carrier unless we approve it in advance.

For a confirmed quality issue, GODIAG covers half of the regular postal return cost and the shipment of a replacement. Express return shipping is not covered unless agreed in advance.

5. When and how refunds are issued

After your return is received and inspected, we will email you to confirm whether the refund is approved. Approved refunds are normally processed within 2 business days through PayPal or the payment method used for the order, subject to the applicable deductions described above.

6. Late or missing refunds

First check your bank account and, where applicable, PayPal or your card provider. Processing times can vary by bank. If you have completed these checks and still have not received your refund, contact us with your order number and return tracking details.